This Course takes place nationwide, providing you with a unique and memorable training experience. The event takes place from 9:30am-4:00pm and your booking includes the course itself, lunch and refreshments on the day, and a full bank of training resources to take home. 

Course Agenda

An introduction to the CQC who are they and what do they do

• Introduction
• History of CQC
• Who is registered

Pre-Inspection 

• Understanding the New inspection model
• What are the 11 Fundamental standards?
• The 5 Questions being asked as part of the Inspection.
• Mapping the standards to the 5 Questions
• Evidence Matrix
• Evidence that now demonstrates compliance for the 5 Questions
• KLOE – key Lines of Enquiry

The New CQC Single Assessment Framework

• The what and the why of the Single Assessment Framework
• “I” and “We” Statements
• The 5 key questions, regulations & fundamental standards
• New Framework in focus; evidencing “We” statement

How to conduct mock Inspections 

• Understanding SOFI (Short Observational Framework for Inspections)
• How to carry out Observational Audits / reviews (using a CQC Inspectors methodology and guidance material)

On the day of inspection 

• First Impressions Matter
• Time to Showcase your good work
• Introductions (Who are the Inspection team?)
• General house-keeping for everyone

After the inspection 

• Immediate Team brief
• 48 Hour Rule
• Ratings
• Changes to CQC awarding Ratings
• How often you will be Inspected
• Draft Report

Hints and Tips for achieving Outstanding 

• What constitutes outstanding?
• Sharing Best Practice
• Getting the most from the CQC Website