This Course takes place nationwide, providing you with a unique and memorable training experience. The event takes place from 9:30am-4:00pm and your booking includes the course itself, lunch and refreshments on the day, and a full bank of training resources to take home. 

Course Agenda

📘 1. Introduction to the CQC

Who they are. What they do. Why it matters.

• Welcome & course overview
• The history and evolution of the CQC
• Understanding registration: who must register and why

🧭 2. Pre‑Inspection Preparation: Evidencing Compliance

Build strong, inspection‑ready evidence.

• Overview of the CQC inspection model
• The 11 Fundamental Standards
• The 5 Key Questions (Safe, Effective, Caring, Responsive, Well‑led)
• Mapping the Fundamental Standards to the 5 Key Questions
• Creating and using an Evidence Matrix
• What good evidence looks like for each Key Question

📑 3. The Single Assessment Framework (SAF)

Understanding the current model before the transition.

• What the SAF is and why it was introduced
• “I” and “We” Statements explained (34 Quality Staements)
• How the 5 Key Questions link to regulations & Fundamental Standards
• Evidencing compliance through “We” Statements

🔮 4. The Future: Sector‑Specific Assessment Frameworks

A new era of structured, sector‑tailored regulation.

Each new framework includes:

• The 5 Key Questions
• Structured Questions (new Key Lines of Enquiry replacing Quality Statements)
• Rating Characteristics for Outstanding, Good, Requires Improvement & Inadequate
• “I” Statements from the Making It Real framework to keep lived experience central

🔍 5. Conducting Effective Mock Inspections

Practice like an inspector.

• Understanding SOFI (Short Observational Framework for Inspections)
• How to conduct observational audits & reviews
• Using CQC inspector methodology and guidance
• Identifying gaps and improvement opportunities

🏥 6. On the Day of Inspection

Present your service at its best.

• First impressions and professional presentation
• Showcasing good practice and positive outcomes
• Meeting the inspection team
• Housekeeping expectations for staff

📊 7. After the Inspection

What happens next — and how to respond.

• Immediate team debrief
• The 48‑hour factual accuracy process
• Understanding how ratings are determined
• Inspection frequency and influencing factors
• Navigating the draft report

🏆 8. Achieving Outstanding

Practical strategies to elevate quality.

• What Outstanding looks like in practice
• Sharing and embedding best practice
• Using the CQC website and resources effectively
• Building a culture of continuous improvement