CQC Training Course Agenda

Understanding the New CQC Assessment Framework and How to Achieve Outstanding

This Course takes place nationwide, providing you with a unique and memorable training experience. The event takes place from 9:30am-4:00pm and your booking includes the course itself, lunch and refreshments on the day, and a full bank of training resources to take home. 


Course Agenda


An introduction to the CQC who are they and what do they do

  • Introduction
  • History of CQC
  • Who is registered


  • Understanding the New inspection model
  • What are the 11 Fundamental standards?
  • The 5 Questions being asked as part of the Inspection.
  • Mapping the standards to the 5 Questions
  • Evidence Matrix
  • Evidence that now demonstrates compliance for the 5 Questions
  • KLOE – key Lines of Enquiry

The New CQC Single Assessment Framework

  • The what and the why of the Single Assessment Framework
  • “I” and “We” Statements
  • The 5 key questions, regulations & fundamental standards
  • New Framework in focus; evidencing “We” statement

How to conduct mock Inspections 

  • Understanding SOFI (Short Observational Framework for Inspections)
  • How to carry out Observational Audits / reviews (using a CQC Inspectors methodology and guidance material)

On the day of inspection 

  • First Impressions Matter
  • Time to Showcase your good work
  • Introductions (Who are the Inspection team?)
  • General house-keeping for everyone

After the inspection 

  • Immediate Team brief
  • 48 Hour Rule
  • Ratings
  • Changes to CQC awarding Ratings
  • How often you will be Inspected
  • Draft Report


Hints and Tips for achieving Outstanding 

  • What constitutes outstanding?
  • Sharing Best Practice
  • Getting the most from the CQC Website



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